HEADQUARTERS AND LOGISTICS
WE GIVE SPACE TO YOUR PROJECT
GOCCIA GROUP’S HEADQUARTERS HAS OVER 1500MQ DEVOTED TO THE STORAGE AND THE DIGITIZATION OF PRODUCTS, AN OFFICE AREA OF OVER 300MQ AND A 120MQ PHOTO ROOM.
These spaces allow us to realize all of our projects and to implement our communication strategies. We can guarantee the active presence of various teams engaged in our development areas:
Logistics, Shippings, Commercial area, IT and Web development, Image, Marketing and Administration.
SHIPPINGS AND LOGISTICS
LOGISTICS
A 1500mq logistics devoted to fashion. We take care of the entire production chain, from the supplying to the distribution to the stores, from the shippings to the online returns, with a particular focus on the conservation of the products. A lot of adequate spaces with shelves and hangers, thinked for the conservation of the item, in order to maintain the quality of the products
CUSTOMER CARE
Our customer care team operates 24/7 and guarantees a multi language support over all the sales platforms. We give assistance on various contact platforms like phone,chat, social networks,emails and WhatsApp. All the staff is properly prepared to give assistance on every marketplace on which we operate, knowing all the specifics of pre and post sale of every one of them.
SHIPPINGS
Our shipping activities have been structured to reduce the processing time of the orders. We have optimally divided the cargo flows in our warehouse according to the hourly priorities of evasion and position of items. In this way we can speed up the picking,packaging and packing activities in a way that is fit for the type of the good.
RETURNS
Thanks to our informatic technology, we monitor our inventory in detail and in real time. We manage the return of the product and, after inspecting them, we proceed to the refund or the change of the product. Furthermore, in addition to the headquarters in Guidonia, we have a network of partner logistics all over Europe, which allows us to distribute the product to the last mile, while respecting the requirements of the marketplace.
